Contact & Support

📧 Platform Support

Email: support@hijaazlatheef.com

Hours: Monday–Friday, 8:00 AM – 8:00 PM CT

Response SLA:

• Critical issues (platform outage, data loss): Response within 1 hour
• High priority (feature malfunction, delivery failures): Response within 4 hours
• Standard requests (configuration, questions): Response within 1 business day

Escalation path: If your issue is not resolved within the stated SLA, email info@hijaazlatheef.com with "ESCALATION" in the subject line. A senior team member will follow up within 2 hours during business hours.

🚫 Abuse Reporting

If you've received unwanted email from our platform, or suspect abuse or spam originating from hijaazlatheef.com:

Email: abuse@hijaazlatheef.com

Please include:

• Full email headers of the suspicious message
• Message body or screenshot
• Your email address (so we can confirm suppression)

Response time: Acknowledged within 24 hours. Resolution within 5 business days. Confirmed abuse results in immediate account suspension per our Acceptable Use Policy.

🔐 Security & Vulnerability Reporting

We welcome responsible disclosure of security vulnerabilities.

Email: security@hijaazlatheef.com

Responsible Disclosure Process:

• Report the vulnerability with reproduction steps and potential impact
• We acknowledge within 48 hours
• Assessment completed within 5 business days
• Critical patches deployed within 72 hours of confirmation

We will not pursue legal action against researchers who follow our responsible disclosure guidelines. See our Trust & Security Center for details.