Hijaaz Latheef empowers property management firms to orchestrate tenant communications, maintenance workflows, and lease events — all from a single, modern platform.
Purpose-built modules that transform how your portfolio communicates, maintains, and operates — day in, day out.
Automated notification engine for lease events, payment confirmations, and building-wide announcements. Reach every tenant through verified, preference-aware channels — never a missed communication.
End-to-end work order management with real-time status tracking. From tenant submission through vendor dispatch to completion confirmation — every step generates a transparent audit trail.
Lease lifecycle automation that tracks renewals, expirations, and amendments. Proactive alerts ensure your team never misses a critical date, with configurable escalation timelines for each event.
IoT-integrated facility monitoring delivering instant incident alerts, scheduled inspection reminders, and compliance check notifications. Keep buildings safe and teams informed 24/7.
A streamlined onboarding process designed for busy property teams — from first call to full deployment in under two weeks.
We map your property portfolio, identify communication workflows, and define notification categories tailored to your management style.
Import tenant records from your existing PMS. Each tenant receives a verified account with configurable notification preferences — no purchased lists, ever.
Set up maintenance pipelines, lease event triggers, and escalation rules. Every template is reviewed and approved before activation.
Launch with real-time dashboards for delivery rates, bounce tracking, and tenant engagement. Our team provides ongoing support and quarterly reviews.
Founded in 2021 in Austin, Texas, Hijaaz Latheef was born from a simple observation: property management firms handle thousands of critical communications daily, yet most still rely on fragmented tools — or worse, manual processes.
Our team of 38 professionals combines deep property operations expertise with enterprise-grade engineering. We serve over 250 property management firms across 26 states, orchestrating millions of transactional notifications every month.
Every email we deliver is a service notification earned through a real tenant-landlord relationship — never bulk marketing, never purchased lists, never cold outreach.
15+ years in proptech leadership. Previously led product operations at a top-10 US property management software company. MBA from UT Austin — McCombs School of Business.
Former infrastructure architect at a Fortune 500 real estate services firm. Specializes in high-availability notification systems and email deliverability engineering. MS CS from Georgia Tech.
Decade of experience managing commercial portfolios spanning 12,000+ units. Brings hands-on knowledge of tenant communication challenges and regulatory compliance.
Complete visibility into our notification practices — because trust starts with transparency.
Every email from our platform is strictly transactional — triggered by a real event in the property management workflow:
We never send: marketing campaigns, newsletters, promotional offers, cold outreach, or purchased-list mailings.
Only verified, authenticated users who have an active relationship with a property managed through our platform:
Recipients are added exclusively through the client onboarding process or direct user registration. We never import purchased or rented email lists.
Our sending profile reflects genuine, event-driven traffic shaped by real property operations:
Volume scales linearly with client portfolio size — no batch blasts, no seasonal spikes from promotions.
Consent is established through legitimate business relationships:
Detailed overview of how we protect senders, recipients, and infrastructure at every layer.
All tenant emails are verified via a confirmation link during registration. Invalid or disposable addresses are rejected at sign-up before any transactional mail is sent.
Global suppression list is maintained automatically. Hard bounces, complaint reporters, and manual opt-outs are permanently suppressed across all sending paths within 60 seconds.
Hard bounces trigger immediate suppression. Soft bounces retry with exponential back-off (3 attempts over 48h). Complaints generate an incident ticket and are reviewed by our deliverability team within 4 hours.
Registered with major ISP feedback loops (Gmail Postmaster, Microsoft SNDS, Yahoo CFL). Complaint data is ingested in real time and triggers automated suppression plus manual review.
Per-client and per-template rate limits prevent accidental bursts. Anomaly detection flags volume deviations exceeding 150% of the 7-day moving average, pausing new sends until reviewed.
Email sending permissions are role-gated. Only authorized operators can modify templates or trigger rules. All changes require approval from a second team member (four-eyes principle).
Every change to email templates, sending rules, or notification categories is logged with timestamp, author, and diff. Logs are retained for 12 months and available for compliance review.
Full delivery logs (message ID, recipient hash, status, timestamp) are retained for 90 days. Access logs and authentication events are retained for 12 months.
Built on proven cloud infrastructure with defense-in-depth security — from application layer to network edge.
Deployed on AWS us-east-1 (N. Virginia) with multi-AZ redundancy, auto-scaling, and daily encrypted snapshots.
Mailgun SMTP relay with a dedicated IP address. All outbound mail authenticated via SPF, DKIM, and DMARC (p=reject).
TLS 1.3 for data in transit. AES-256 encryption for data at rest. Database connections encrypted with mutual TLS.
SPF + DKIM + DMARC (p=reject) enforced on all domains. MFA required for all staff accounts and API key management.
Real-time tracking of bounce rates, complaint ratios, and delivery latency. Automated alerts for any metric crossing defined thresholds.
Delivery logs retained 90 days. Access and authentication logs retained 12 months. Change management with full diff history on all templates.
Join 250+ property management firms that trust Hijaaz Latheef to deliver critical notifications with reliability, transparency, and compliance.
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